What is a Server?
A server is software or hardware that handles requests for services or information from client machines on a computer network. Servers are typically dedicated to a single function. For example, there are web servers, print servers, database servers, and application servers.
Just about any computer can perform as a server; however, to process even a moderate volume of requests, specialized server hardware is needed. These machines are manufactured specifically to function as servers. For example, they have larger caches, faster processors, and more memory than a typical desktop computer. This makes them uniquely suited to handle high volumes of a defined set of tasks.
Servers in the contact center
Contact centers with their software on-premises (not hosted) likely have several servers on site, possibly one for every primary application if it's a large contact center. This often requires special, disaster-proof rooms to house the servers and technical staff to maintain them. In contrast, contact centers that have their software hosted in the cloud have far less hardware to maintain because the software provider is responsible for that.
How NICE is Redefining Customer Experience
NICE CXone is the industry’s only interaction-centric platform where channels, data, applications, and knowledge converge to improve customer experience at scale.
It is the leading, most complete and unified CX Platform on the market, used by thousands of organizations of all sizes around the world to help them consistently deliver exceptional customer experiences. CXone is a cloud native, unified suite of applications designed to help you holistically run your call (or contact) center operations.
