Maximize employee impact for superior outcomes.
Drive optimal resolution with knowledge
Leverage your company’s knowledge for the right response from your agents, at the right time.
Unlock agent superpowers
Simplify the agent experience with AI-powered guidance and increase satisfaction all around.
Create a clear path forward for supervisors
Provide AI guided success from supervisors for great CX.
Employee excellence
With this by-their-side conversational AI experience, agents have AI-driven knowledge and assistance at their fingertips for faster handle time and faster resolutions. Copilot automatically generates suggested responses for the agent using conversational context and knowledge base information. With Copilot, supervisors have a greater span of control through continuous, real-time visibility into agent behaviors, suggested solutions for problem areas, and smarter guided interactions.
The art of empowering agents and supervisors.
Learn how Enlighten Copilot empowers agents and supervisors to drive skilled labor, productivity, satisfaction, and engagement more than ever before.
Smarter guided interactions
Copilot magnifies the agent capabilities and empowers them with actionable responses and content. Supervisors are armed with smarter guided interactions and AI-driven coaching to improve the overall agent and consumer experiences.
On-demand coaching
Supervisors provide the behavioral guidance and information agents need to streamline the customer journey.
Centralized-AI assistance
Agents have faster access to knowledge, answers, and guidance that are specific to their needs.
Power amplification
Make every CX employee an informed, guided, and powerful super-employee.
Full context
Access to full interaction context including customer intent, sentiment, and history for amazing experiences.
AI-generated responses
Agents leverage automated, relevant assistance across any channel.
Automatic interaction summary
AI summarization helps agents keep track of the current interaction and informs future interactions.
Related Resources
Webinars
Utilize the power of AI
Revolutionize your CX with AI to build brand loyalty and seamless communication.
White Papers
The impact of AI on business
Explore how AI can help your business gain a competitive edge.
White Papers
Revolutionizing CX for Customers
Learn how the business-consumer relationship is being revolutionized by AI.
AI companion for contact center employees – Enlighten Copilot: FAQs
{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"What is NICE Enlighten Copilot?","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eEnlighten Copilot is a collaborative AI solution built for your employees that amplifies skilled labor at a reduced cost, promoting efficient work with fewer repetitive tasks and faster access to knowledge, improving workforce experience and therefore your organization\u0027s quality of customer support. \u003c/p\u003e"}},{"@type":"Question","name":"How does Enlighten Copilot support supervisors?","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eEnlighten Copilot for Supervisors maximizes business impact and contact center efficiency by prioritizing real-time, proactive insights, delivered with context to enhance supervisors\u0027 productivity with less effort. This AI solution redefines the supervisor role, expanding agency and enhancing the methods and speed at which supervisors can guide and support agents.\u003c/p\u003e"}},{"@type":"Question","name":"How does Enlighten Copilot support agents?","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eEnlighten Copilot for Agents is NICE\u0027s AI-driven solution that empowers agents with suggested responses and content, timely training and support from supervisors, as well as automating after-call summaries to reduce tedious and time-consuming processes. Improved reply times and accuracy rates boost agent success and drive customer satisfaction.\u003c/p\u003e"}}]}
