Step inside The Room Where It Happened to hear top brands, industry analysts and NICE experts, detail the secrets behind taking your CX to the next level. With the rapid pace of innovation in the CX industry, it can be hard to know where to start. Listen to these real-life examples of how to leverage the latest, cutting-edge technology to stay ahead of the competition and futureproof your success.
Harnessing AI’s Transformative Potential
NICE’s Barry Cooper discusses the incredible pace of innovation at NICE and how AI is being used to transform CX.
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AI is Changing the Game for BPOs in the CX space
Expivia’s Tom Laird talks about how AI and analytics are changing the game for BPOs in the CX space.
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Forging your organization’s journey to CX AI
Opus Research’s Dan Miller talks about what he’s witnessed in his 40+ years as an industry analyst and how AI is taking the industry to a whole new level. He gives advice to organizations wanting to know where to start their journey to CX AI.
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Augmenting The Customer and Employee Experience With CX AI
NICE’s Einat Weiss talks about the excitement surrounding AI right now and why it isn’t just a bunch of hype when it comes to CX. Einat details how AI is delivering real business value for organizations.
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Winning the CX Lottery
Marriott International’s Kristina Heidesch talks about why the brand’s CX transformation was like winning the CX lottery.
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AI Makes It Easier for Brands to Provide Exceptional CX
DMG Consulting’s Donna Fluss discusses what it takes to provide exceptional customer experience today and how AI is making it easier for brands to do this.
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Challenging The Government CX Status Quo
City of Fort Worth’s Sharon Gamble and James West talk about how their department is getting recognized across the city thanks to their recent digital CX transformation. They talk about their motivation to modernize their CX operations and become a shining example of government CX.
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