Customer Stories

Discover our thriving CX community

NICE's solutions are continuously strengthened by the trust and collaboration of our customers across the world.

Learn why customers trust NICE

We empower organizations to deliver extraordinary and hyper-personalized customer experiences across digital and voice channels and from any location with our AI-infused cloud native CX platform.

850+

pre-built Enlighten AI models

0 billion

CXone interactions managed annually

320%

increase in ROI for customers

70 million

AI enriched interactions per month

The Standard

Over the last few years, The Standard has undergone continuous digital transformation that added new layers of technology and complexity to the contact center’s operations. Watch how they've gone above and beyond with NICE Enlighten Autopilot
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TD Bank

A longtime NICE partner, TD Bank began using NICE Employee Engagement Manager (EEM) in addition to NICE Workforce Management (WFM) in 2018. With NICE, the company has removed manual processes, integrated several business functions into one platform, and enhanced productivity.
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Dutch Railways

Dutch Railways (Nederlandse Spoorwegen) handles 4 million customer contacts annually, including 2.5 million voice interactions. After years of planning, the railway implemented a complete redesign of its customer service organization around omnichannel practices with NICE CXone.
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"Enlighten AI has totally changed the way our company operates—for the best. We’re able to measure how we’re treating our guests while still focusing on sales and driving revenue. What more could we ask for in a sales environment?"

ALEXANDRIA DOUCET

QUALITY ASSURANCE MANAGER, OPEN NETWORK EXCHANGE
"We basically took all the tools we utilize on CXone for voice and chat contacts and applied them to Discord, creating a full platform to help make things better and give more insights into Discord, NFT, and Web3 communities."

THOMAS LAIRD

CEO, EXPIVIA
"NICE technology, underpinned by personal support, empowers Teleperformance to turn data into quality interactions in diverse languages, bridging cultural gaps and strengthening our commitment to superior customer engagement."

SISI WAN

SR. ANALYTICS DIRECTOR APAC, TELEPERFORMANCE
"Enlighten AI and Interaction Analytics have given us the ability to cast a wide net to identify critical call types, while NICE Quality Management allows us to evaluate and act in ways that really move the needle."

MORGAN GRAY

SENIOR MANAGER IN CUSTOMER EXPERIENCE FIELD MANAGEMENT, REPUBLIC SERVICES
"We definitely saw results right away with CXone Feedback Management. The biggest improvement for us is being able to show our agents the customer verbatims and to discuss how well they did in their interactions. When agents see the words coming from a customer it makes a huge difference, and it’s become a great recognition tool."

MYRA NUNEZ

DIRECTOR OF EMPLOYEE SERVICES, ONESOURCE VIRTUAL

Real stories of CX transformation
with NICE solutions

Case Studies

Maps Credit Union Modernizes the Member Experience on NICE CXone Platform

In the highly competitive market for financial services, Oregon-based Maps Credit Union recognized its out-of-date approach to contact center operations made it difficult to adequately meet membership service goals.

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Case Studies

Carnival UK Advances AI Roadmap with NICE CXone to Serve Thousands of New Guests

Across more than a million guest interactions a year, the Carnival UK contact center team manages all sales, pre-cruise, and post-cruise queries for Cunard, famous for its luxury voyages, and P&O Cruises, Britain's biggest cruise line.

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Case Studies

ArrowXL Finds the Perfect Delivery Window For NICE CXone

UK logistics company ArrowXL is a two-person home delivery and warehousing specialist with a focus on bespoke services centered around a customer-first approach.

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