Market Leadership

The Market Leader

Leading organizations, renowned analysts and industry experts all agree - NICE delivers on its promise of innovation-driven experiences.

Leading the market one great experience at a time.

NICE empowers organizations to deliver extraordinary and hyper-personalized customer experiences across digital and voice channels and from any location with our AI-infused cloud native CX platform.

Discover how world-leading companies, industry analysts and customers are saying about the market-leading NICE CXone platform.

Top ranked in customer reviews


Awards 2024

Future of work
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Metrigy
Everest Group - Peak Matrix Leader 2024
Conversational AI

Third-party analysts agree NICE is a leader.
See more recognitions
  • Forrester names NICE a leader in CCaaS
    The Forrester Wave™: Contact Center As A Service, Q1 2023 report results are in!

    Read a complimentary copy of the 2023 Forrester Wave report.
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  • 2023 Gartner Magic Quadrant for CCaaS report
    NICE named a Leader in 2023 Gartner Magic Quadrant™ for Contact Center as a Service
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  • Metrigy report recognizes NICE CXone Expert
    Metrigy gives top honors to NICE CXone Expert in its report evaluating customer self-service knowledge bases.
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Nice things people say

Our commitment to customer experiences has earned the trust of over 1,000,000+ agents worldwide. Here’s what some of them say about us.

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With a mission to build and sell the best value gift baskets in the world, Wine Country Gift Baskets aims to provide world class customer service. Watch video
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Solera homepage video thumbnail
Solera appreciates the value AI and automation provide in empowering employees to deliver a superior customer experience. Enlighten AI is the perfect fit for executing Solera's customer experience vision. Watch video
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Wine and Country homepage video thumbnail
A high-level introduction to how NetApp has created a multi-channel support system for customers with knowledge as its foundation. Dive deeper into their journey during their Live Breakout session. Watch video
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ECSI homepage video thumbnail
How Lumen goes beyond frictionless to provide a humanized, personal customer experience with NICE ContactEngine, for cost savings and optimum CX. Watch video
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NICE named a worldwide Leader in 2024 IDC MarketScape CCaaS report

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