NICE & LiveVox unite for the most comprehensive portfolio of
AI-powered proactive outreach available today.
All outbound engagement under one roof.
NICE and LiveVox are changing the game with the most comprehensive portfolio of AI-powered
proactive outreach solutions for collections, service & more.
proactive outreach solutions for collections, service & more.
Boost sales revenue
Close more business faster with personalized outreach in the consumers’ channels of choice.
Convert more leads
Convert on the initial interest by getting in touch with prospect efficiently and faster than the competition.
Personalize outreach
Send the right message to the right customer at the right time. Use AI to hyper-personalize outreach.
Make outbound easy
Focus on results, not technology. Creating outbound campaigns should not always require IT involvement.
Balance efficiency and risk mitigation
Optimize your engagement strategies and manage today’s regulatory requirements.
AI-powered proactive outreach with highly scalable outbound solutions to engage consumers in any channel. Benefit from powerful outbound campaign management capabilities coupled with robust compliance controls to optimize consumer outreach and manage compliance.
AI-powered proactive outreach with highly scalable outbound solutions to engage consumers in any channel. Benefit from powerful outbound campaign management capabilities coupled with robust compliance controls to optimize consumer outreach and manage compliance.
The secret sauce of proactive outbound.
This Aberdeen report defines the role of proactive outreach in modern CX activities and illustrates the business impact it has on CX, operational and financial performance results.
Predictive dialer and digital outreach, all in one place.
Optimize proactive outreach across voice and digital channels, blend inbound and outbound to boost productivity and maximize utilization. Attain quota more easily and generate more revenue by increasing connection rates and sales conversions.
Close the deal
Increase connection rates and improve list penetration for better business results.
Set the right tone
Reach the right customers with the right information at the right time in the right channel.
Blended is better
Blend voice and digital for more successful outreach, blend inbound and outbound to increase efficiency and reduce inbound calls.
Highly effective campaigns
Increase the effectiveness of your campaigns with the right mix of channels, information about your customers and risk mitigation.
Hello? Hello??
Eliminate that awkward pause that makes customers wait for a live agent, reach out using the digital channels they prefer.
AI-powered campaign management
Benefit from AI-powered list management, lead qualification, and profile segmentation to send the right message to the right group of customers at the right time.
“CXone Personal Connection is giving us a better overall customer experience. Our right-party connect rates are now 10% and our abandon rates are normally less than .5%.”
Sean Purdy
Contact Center Support Manager
Check Into Cash
Related Resources
White Papers
Less Dials. More Dialog.
How Personal Connection helps you to connect with more customers but dial less numbers.
Case Studies
Case Study: TruGreen
TruGreen, a national lawn care company, transformed its contact centers into productive, efficient customer service powerhouses. Learn how they did it.
Case Studies
Check Into Cash Boosts Collections.
Check Into Cash uses internal resources to switch the collections team to CXone boosting performance while providing better CX.
Proactive outreach: FAQs
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