Blog

Welcome back CMOs! We hope you celebrated the New Year in style! In the expectation that this year will be one of fresh ideas and new beginnings, we’ve compiled some of the latest developments that every marketer should keep tabs on for 2015. For instance, are you aware of Facebook’s new rules regarding organic reach? Are you using A/B testing to maximize conversions? Has your company embraced marketing automation? Roll up your sleeves and read on! There’s a lot of exciting marketing to be done.

`Twas a week before Christmas and all through the center, Not an agent was stirring, nor phone, chat, or di’ler. The agents were nestled all snug in their beds, While visions of FCR danced in their heads. When out of my phone there arose such a clatter I sprang from the bed to see what was the matter. "Our website is down, our...

Is your organization’s contact center inefficient with their time? Or maybe your contact center often finds itself over or understaffed at different times of the day? Many organizations can relate to these situations and aren’t sure how to resolve these issues. One of the main reasons why organizations are seeing these occurrences in their contact centers is...

If you have worked in a small to medium-sized contact center, you are probably familiar with challenges like capital constraints, agent scheduling, and managing inbound/outbound demands. These impediments can hurt the productivity of your call center and eventually hinder the achievement of your overall customer service goals.Below we outline the Top 10 Challenges that SMB contact centers face...

Share this simple message and a donation will be made to United WayContact centers have a goal every day; to create life changing interactions. Now you have the chance to easily make a difference in someone’s life in a different way. Chevy Motor Vehicles teamed up with United Way to help support their ongoing cause. For every...

The following is part of our ongoing partner blog series featuring guest posts from NICE CXone partners. NICE CXone partnered with Gryphon Networks in 2013 to integrate Gryphon's real-time, Do-Not-Call compliance solutions for outbound sales-and-marketing organizations and call centers. This partnership provides the first integrated solution that offers comprehensive compliance with federal and state calling restrictions for NICE CXone customers. Marketing privacy law is one...

We are thrilled to announce our recent industry acknowledgement; the 2014 Contact Center Technology Award from TMCnet's CUSTOMER magazine:"CUSTOMER magazine proudly presents its Contact Center Technology Award to companies which have demonstrated outstanding achievement in customer communications and engagement."The award is specifically attributed to our Personal Connection™ solution and is yet another in what is becoming a long list of...