Blog

The holidays can be overwhelming, bringing a busy retail season to our businesses, and a few extra pounds to our bodies thanks to Thanksgiving Day. NICE CXone has rounded up a team of experts to share ideas for keeping your personal health and business health on track so you can enjoy the holiday season without regret! Enter both MINDBODY,...

Is the Super Mario Brothers theme song stuck in your head, yet? You're welcome. Gamification is the hot term that you hear in every contact center. But, what is it and how does it affect you? Gamification is a term used to describe ways that turn goals and objectives into games, similar to the video game world -...

Who doesn’t love a good whodunit? As an avid mystery reader, I enjoy the plot twists and turns and characters that flip-flop between villain and hero. The butler did it – no, that’s too obvious – okay, it has to be the shy and beautiful parlor maid; maybe. The discovery of a cryptic scrawled note only leads...

The following post is part of a blog post series from several of NICE CXone's partners. NICE CXone partnered with ClearView to create the inView Performance Dashboards which provides real-time data and business intelligence for all levels of call center operations. This information, delivered in a highly visible format, increases agent accountability and creates a culture of continuous development that...

The following post is the first in a series of blog posts from several of NICE CXone's partners. NICE CXone partnered with ClearView to create the inView Performance Dashboards which provides real-time data and business intelligence for all levels of call center operations. This information, delivered in a highly visible format, increases agent accountability and creates a culture of continuous...

For decades, the bane of outbound predictive dialers has been “The Pause.” No matter what industry you’re in, you know that “The Pause” hurts your business because customers would rather just hang up than wait for one of your employees or agents to hop on the line. But, have you ever tried to figure out exactly how...

Happy Halloween! Today encompasses the thrill and adrenaline of running through haunted houses, hearing ghostly stories, kids pacing door to door begging for candy and horror films filling your TV screen. However, for many contact centers this day brings to mind many more frightening memories, such as an unexpected spike in call volume and not enough agents...