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We are thrilled to announce that Customer Magazine has selected NICE CXone My Agent eXperience™ (MAX) as a 2016 Customer Product of the Year. Each year Customer Magazine identifies outstanding achievements within the call center/CRM industry and awards the most innovative customer experience technology solutions. Launched in September 2015, MAX is a dynamic and context-sensitive interface which improves the...

Whether you’re a customer experience, customer service novice or a seasoned professional, this week’s CX Buzz has the best summarized content in the industry to help you. Featuring, “CX for Smarties, A Beginner’s Guide to CX,” from The Temkin Group [Experiencematters.wordpress.com];

Super Bowl ads are a fantastic window into the latest and greatest products on the consumer market. This year, speech technology was in the spotlight among the most talked about ads.

A few short decades ago handling the daily communications and operations of the workplace was completely different. Transmitting a file meant waiting on a fax to slowly transcribe an original paper document on the sender’s side to a flimsy, waxy roll of paper on the receiver’s end. If you wanted to meet with a team on the...

Thank goodness we have brilliant industry experts on hand like Jeanne Bliss to help us ponder whether the CMO can be the CCO [Customerbliss.com]? Also, is CX the hot new thing in marketing [Business2Community.com]?

The small and medium-sized business (SMB) market has become the number one target for many service providers worldwide, who see it as the next significant growth area for their business as competition in the consumer and large enterprise sectors becomes increasingly tough.

As you prepare for Valentine’s Day, you may be thinking about how you can delight your significant other. However, at NICE, we’ve been thinking about how you can show some of that love to your customers.