Blog

We are all about science and maths in this week’s CX Buzz. Can one really predict emotions using technology [i-scoop.eu], and can a mathematical formula or algorithm really be used for improving the customer experience [CIO.com.au]? But fear not, if science and technology is way out of your comfort or interest zone, we also feature two great infographics, one from Bain & Company [Forbes.com] and one from Temkin Group [LinkedIn.com/Pulse], giving you great visual insights for improving customer experience. Enjoy!

Imagine Managing the Contact Center as a Ball Game – What Role Would you Play in the Team? Take this quiz to find out what position YOU play in your organization’s strategy, and how you can take it to the next level!

One of the hot themes for customer-centric organizations in 2016 is Customer Love. But what do we really mean by this and can you fall truly, madly and deeply in love with your electricity supplier or your water company?

What is the future of the CMO? [dmnews.com], and how can you design the ideal customer brand experience? [brandingstrategyinsider.com], are just two questions we seeks answers to, in this week’s CMO Perspectives. We also share with you top 10 tips for providing the absolute best customer service on Twitter by Sproutsocial.com.

Is mobile the new channel for omnichannel marketing and what does that mean for your customer experience [Marketingprofs.com]? What is and how do you create customer value [Customerthink.com]? These are just some of the great pieces we highlight for you in this week’s CX Buzz.

Sales Performance Management (SPM) solutions have proven extremely valuable. A solid solution will reduce payment errors, cut processing times and significantly improve the efficiency of your sales operations.

The ability to provide an excellent customer service experience is a key differentiator in today’s Era of the Customer for businesses of any size and every vertical market. However, according to a recently released report by Harvard Business Review, where 92% of US based respondents were from organizations with more than 1000 employees, nearly half indicated that...