Blog

Forbes just published Louis Columbus’s list of the Top 10 Technologies for Customer Experience. These and other insights are based on Gartner’s recent webinar The Top 10 Strategic Technologies for the Customer Experience.

If you haven’t already heard, our 12th annual inContact User Conference (ICUC) will take place October 11-13 at Hilton Orlando Bonnet Creek in Orlando, Florida. Every year, ICUC brings together NICE CXone users to gather, learn and network with other contact center professionals to explore what’s new and what’s working best throughout the industry. This year’s lineup of...

The other day I was on the phone with a colleague, discussing market trends of cloud computing. With me in the room was my 55-year old uncle, who heard bits of our conversation. After the call he asked me why we spent so much time talking about clouds when the weather forecast was for a sun-filled day.

A few weeks ago we talked about how Medium will change the blogging landscape as we know it, well this week we feature not one but two pieces published on Medium.

As I talk to many new customers about why they are moving to the cloud, I’m seeing several trends that demonstrate how we’re helping companies achieve their goals. Customer experience is rapidly evolving for organizations of any size, a result of the proliferation of digital channels and social media, mobile technology, the need to reduce customer churn...

Being the older of 2 brothers, I feel as though my 3-year younger brother got off lightly when we were growing up – I am sure he feels differently, but as I am penning this article, my bias wins!

Understanding data and data quality is one of the most critical, yet most overlooked tasks when preparing to implement a new Sales Performance Management system.