Avaya migration solutions - Transform Your CX

Future-proof your investment.

Deliver on the promise of exceptional experience for your customers and agents. Migrate to a cloud native platform now.

Innovate with an open cloud platform.

Aspiring to be a digital-first contact center but still stuck with voice-driven centers? Getting stuck in multiple versions of contact center software? Dreading those complex upgrades and integrations? Migrate to a cloud native platform to achieve your goals.
Proven risk-free migrations.
900+ Avaya customers migrated
Migrate from Avaya with confidence using proven, perfected, prescriptive and repeatable processes and methodologies.
Don’t miss your Avaya CMS reports

Migrate seamlessly with parity reports and thorough mapping of all Avaya CC Elite terms, agent states, call flows and KPIs.
Retain Avaya CM call-flow

Automatically export all Avaya CM call flows with prebuilt tools and accelerate your turn-up time.
Succeed with Avaya migration team
Ensure success with best practices from an expert Avaya migration team with designated solution architects and customer success advisors.
What our customers are saying.
“We have a view of every single phone call, phone number, and contact ID. We know who is calling, and we never had that before. As fast as we can turn services on, we’re turning them on and we’re impacting guest experience with every lever we pull.” —John Zurn, Radisson Hotel Group, Live on NICE inContact within 60 days, from Avaya
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What our customers are saying.
“We have a view of every single phone call, phone number, and contact ID. We know who is calling, and we never had that before. As fast as we can turn services on, we’re turning them on and we’re impacting guest experience with every lever we pull.” —John Zurn, Radisson Hotel Group, Live on NICE inContact within 60 days, from Avaya
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Full of features. And possibilities.
1-1 mapping of Avaya CC Elite terms
Avaya terms, agent states, call flows and KPIs mapped to NICE CXone.
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Avaya CMS Parity reports and more
Get out of the box Avaya CMS parity reports and other enhanced custom reports.
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Avaya CC Elite screen mapping
Avaya CC Elite screens are mapped with NICE CXone for easier training and seamless experience to agents and supervisors.
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Business consulting services
From common to customized, our experts tailor solutions for your unique needs and requirements.
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Professional services
Technical know-how, tools, and experience to ensure seamless migrations.
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Training and education
Successful onboarding with tailored training every step of the way.
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Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

Datasheets

Avaya Migration Brochure

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NICE named a worldwide Leader in 2024 IDC MarketScape CCaaS report

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CX AI Realized Webianr Series