Resource library

Given the rise in customer expectations, new hyper-advanced technology, and ever-evolving metrics, consistently delivering exceptional customer experiences (CX) has only become more complicated.

Today customer interactions take place everywhere. This new experience landscape is boundless, presenting a significant challenge for your business to keep up. Learn how NICE addresses these challenges with a single complete and unified platform with everything needed to orchestrate modern customer interactions — CXone.

As healthcare continues to rapidly evolve, best-in-class organizations are leveraging Voice of the Customer (VoC) data to deliver better patient care.

The CX outsourcing market size is expected to hit over $512 billion by 2030. Yet it’s getting more challenging for CX outsourcers to compete every day because customer journeys are increasingly complex.

Well known and beloved worldwide, the Walt Disney Company provides a full digital streaming experience on four separate platforms: Disney+, Hulu, ESPN+ and Star+.

How you can offer your customers a variety of channels yet keep agents productive and your platform flexible

NICE IEX WFM Integrated is a proven, industry-leading enterprise grade solution to tackle your most challenging and complex contact center staffing and employee engagement challenges. Artificial intelligence (AI) powers the industry’s most accurate omnichannel forecasting engine, and machine learning simulation modeling ensures a smarter, more precise schedule every time...

Your customers are clear about what they want—are you listening to them? The latest report from ContactBabel compiles thousands of consumer interviews and survey results from hundreds of U.S. companies to decipher exactly what customers expect and how organizations can respond in their decision-making processes.

Consumers today interact with brands across many different touchpoints—from search engines to web experiences to mobile apps, digital messaging, chatting with bots or calling to speak to a contact center agent.