Overview
Enlighten Ontology Studio, a feature within NICE Interaction Analytics, automatically categorizes your interaction data. This exciting new feature allows businesses to streamline analysis to best fit your organization, processes, and terminology with a guided process for quickly adjusting intent structure as well as adding and updating intents and actions. This makes it easier to automatically discover the unknowns in your data.
Ontology Studio replaces complex query building using LLMs and over 1000 pre-built multilingual, out of the box, industry-specific intent and activity models. The benefits are:
- Improve accuracy in category identification – capture all the different ways to describe something
- Increase coverage in identifying contact drivers – analyze all data more efficiently
- Improve business agility and the ability to act on CX initiatives – take immediate action on results
- Increase efficiencies to optimize costs – automate more analysis.
