Case Study: Red Mountain Weight Loss

Improves Agent Satisfaction with NICE CXone

Red Mountain Weight Loss is one of the largest medical weight loss practices in the U.S., specializing in the most advanced, non-surgical methods available.

View story
Customer Story

  • CUSTOMER PROFILE


    ABOUT
    Red Mountain Weight Loss is one of the largest medical weight loss practices in the U.S., specializing in the most advanced, non-surgical methods available. Under the direction of highly trained clinical team, patients are provided expert care and support.
    INDUSTRY
    Healthcare
    WEBSITE
    www.redmountainweightloss.com
    LOCATION
    Scottsdale, AZ
    SIZE
    200 Agents
    NICE SOLUTIONS

     

    CHALLENGE


    Red Mountain offers a variety of medical weight loss programs, covering medication and treatment alongside customized nutrition plans. Given the inherently sensitive nature of discussing weight loss and body image issues, the agents at Red Mountain’s contact center must address every customer’s situation with compassion and empathy. The company’s previous setup suffered from frequent outages and involved a manual QA process, making it tough for agents to meet that goal.


    • “We frequently hear the customer service team say that they love having everything in one place, and that they don’t have to fumble around anymore to get what they need. NICE hit it out of the park for us..”

      CHRIS BRDAR

      CUSTOMER SERVICE CENTER DIRECTOR
      RED MOUNTAIN

    SOLUTION


    Red Mountain switched to NICE CXone, and immediately freed up desk space for agents and improved team satisfaction. The company’s IT and marketing departments now enjoy a streamlined relationship with customer service, and QA scores increased 20%. Red Mountain plans to continue evolving and leverage AI functionality for the benefit of agents and customers alike.

Download PDF version
Additional Case Studies
Case Studies

FactSet Solves the Support Formula with NICE CXone

FactSet Research Systems Inc. provides data and analysis tools to institutional investors worldwide.

Learn more
Case Studies

Dutch Railways Gets Omnichannel On Track With NICE CXone

Dutch Railways implemented CXone with NICE IEX WFM to be an earlier adopter of NICE’s True to Interval (TTI) technology.

Learn more
Case Studies

Maps Credit Union Modernizes the Member Experience on NICE CXone Platform

In the highly competitive market for financial services, Oregon-based Maps Credit Union recognized its out-of-date approach to contact center operations made it difficult to adequately meet membership service goals.

Learn more
Resource Library
Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

Get Started with NICE

Join the thousands of businesses who trust NICE to create exceptional customer experiences with purpose-built AI.
Get a quote
×

NICE named a worldwide Leader in 2024 IDC MarketScape CCaaS report

Get the excerpt
IDC Logo
×
CX AI Realized Webianr Series