Even with extended hours of operation, UCCU maintained its headcount and reduced its AHLDT by 25% and its AHT by 11%+.
View storyCase Study: Utah Community Credit Union
With CXone WFM, UCCU saw immediate gains in efficiency and morale
With CXone WFM, UCCU saw immediate gains in efficiency and morale
Even with extended hours of operation, UCCU maintained its headcount and reduced its AHLDT by 25% and its AHT by 11%+.
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