Collaboration beyond the contact center.
The entire organization, reachable in one click
Resolve increasingly complex customer interactions with a single click-to-call, -chat, -email anyone in the organization.
Integration done
right
right
A single, integrated agent view for handling calls and communicating within the entire organization.
We pre-build, so you don’t have to
Reduce costs involved in building a custom integration and speed up time to deployment.
Easy connections, simplified collaboration.
Consolidated agent desktop
Facilitate expert access through video and collaboration bringing together your UC and CC platforms in a unified agent interface.
One-click organization access
Concurrent agent state on across platforms ensures availability. Easy click-to-contact functions support warm hand-offs to SMEs and knowledge workers across the enterprise.
Customize and integrate with ease
From UC to CRM, NICE CXone offers continuously expanded, updated, and fool-proof integrations with other leading cloud tools.
Unified
One login for all tools and interfaces, creating seamless agent experience.
Datasheets
NICE CXone UCaaS Integrations
Pre-built adapters connecting the contact center to leading UC tools, facilitating expert access through synchronized presence and instant engagement, bringing together the two platforms in a unified agent interface, connecting your agent workforce in minutes with Microsoft, RingCentral, Zoom, LogMeIn, Atos and more.
