Winning search engine wars isn't just a marketing team responsibility anymore. Most customers try to solve their own problems by actively searching for them before conceding defeat and contacting customer service.
Agent retention is on the minds of most contact center leaders these days. However, you might be overlooking one of things that has the biggest impact on retention—and it’s an easy fix.
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NICE named a worldwide Leader in 2024 IDC MarketScape CCaaS report