Your contact center is the heart of your organization’s customer experience. So when it comes to evaluating your team’s performance and your organization’s overall CX health, you can’t afford to miss any signals
The word “deflection” tends to have negative connotations, as the intention is to keep something away from someone. The implication being something bad could happen otherwise.
Technology has transformed how we travel, take pictures, watch movies, communicate, and so much more. It's also revolutionized how contact centers deliver customer service.
Knowing the answer to the question, "What is CX?" is crucial for everyone who wants the people they serve to have a positive perception of their organization.
NICE has partnered with Microsoft to bring its market leading Customer Experience platforms, CXone and its native AI, Enlighten and a full portfolio of Digital solutions to enable rich conversational self-service experiences.