Blog

Our COO, Scott Welch, always begins his team meetings with a quote from a significant person. The other day, he began our team meeting with a quote from Mr. Ralph Waldo Emerson, "Skill to do comes of doing." I read that and was inspired to write a bit about how apropos that phrase is to NICE CXone. On the...

As I’m sure you’ve heard by now, we just announced a worldwide distribution agreement with global unified communications leader, Siemens Enterprise Communications. In addition, an affiliate of Siemens Enterprise Communications has made a strategic investment in the company. I’m thrilled to share with you some of the details of the agreement, as it underscores our undeniable...

Social media is a phenomenon that has literally changed our lives. Today, I would like to make the case for why social media is more of a disruptive to call centers, than you may at first believe. Call centers at the core are massive routing systems. We route phone calls, emails, tickets, SMS, and...

NICE VP of International Operations Mike Perry discusses international expansion, the Philippines and the value of voice POPs in the first installment of our NICE CXone"inSight" series....

On CBS’s wildly popular television series NCIS, Leroy Jethro Gibbs (portrayed by Mark Harmon) leads the NCIS Major Case Response Team. As an ex-marine sniper with a distinguished career, Gibbs has a series of "rules" that he lives his life by and often takes the opportunity to teach his team to follow the same rules....

It is with mixed emotions that I announce that I am leaving the NICE CXone Professional Services team to join NICE CXone's Product and Strategy organization. (Don't worry, I'm still very much a part of this company.) I have been working in the PS department basically since its inception and I have truly enjoyed working directly with our clients...

Technology makes everything easier, right? You can make calls from the pool, you can tweet from the top of a roller coaster, and you can check your bank balance day or night (via phone, web or mobile app). All of this convenience for us consumers is creating a "perfect storm" for customer service providers. As self-service, social...