Blog

Boy has the world changed since 1995! Every aspect of the customer experience from marketing and sales to customer service and support has been turned on its head. Customer experience has changed more in the last 20 years than in the prior 200 years combined. Not surprisingly, this has affected the part of a...

We believe one of the secrets for long-term success is creating a thriving community of customers and partners. In 2013, the inCloud partner network continues to prosper with a new partner directory and app showcase. Now the NICE web site offers a single place to turn for all customer-facing business solutions. NICE customers can browse partner apps,...

On March 22, Mariann McDonagh, Chief Marketing Officer at NICE CXone, is being honored as an inductee to the Direct Marketing News Marketing Hall of Femme. With this recognition, Mariann is among an elite group of marketers who are setting the standard for marketing professionals. According to Direct Marketing News, “Powerhouse brands have much in common: dynamism, flexibility, incisiveness, intelligence....

As the cloud contact center leader, it's our role to deliver powerful innovation that allows our customers to dramatically enhance their service delivery strategies." - Paul Jarman, CEO of NICE CXone. Innovation is a big commitment, and this month we're rolling out the first of our major updates for 2013. When we spoke with analysts and press contacts last week,...

It’s official! The next inContact Users’ Conference (ICUC) will be held at Westin Lake Las Vegas Resort and Spa, October 8 – 10, 2013. Put the dates on your calendar now and then confirm your spot on our Very Important Customer VIC List to ensure you receive the exclusive discounts and offers available. At this year’s conference, NICE CXone...

There's a lot of press and content already about the glories of the cloud. Today we're releasing a new decision-making tool: "10-Point Checklist: Choosing the Right Cloud Contact Center." This checklist gives you some hard questions to ask cloud contact center vendors. The majority of companies have already implemented at least one cloud technology or will be doing...

First impressions count. We’ve all heard the adage "first impressions are lasting impressions." The rule of thumb is that we have about seven seconds to make a good first impression. As it relates to everyday life, those seven seconds can often mean the difference between getting your dream job or not, securing financing for a new venture...