Blog

From its humble beginnings as a hat business founded by German nationals who fled Europe in 1938, to a global corporation with five brands, Columbia Sportswear is made up of real people who are passionate about the outdoors. That passion also extends to delivering outstanding customer service. As their customer support inquiries increased, Columbia Sportswear knew they needed...

CMO Perspectives this week features; Shep Hyken [mycustomer.com] saying we cannot start predicting what CX will be in 2016 until we fully analyze and understand the trends of 2015; Dom Nicastro [CMSwirse.com] on trends showing that CX has fallen in marketing priority and more..

According to analysts, real-time visual communications can provide a richer and more personalized experience in specific industries such as financial services, telecommunications and healthcare

We are very proud to share that NICE placed in the Top 25 of Talkin’ Cloud’s fifth-annual Top 100 Cloud Service Providers (CSPs) report. This year’s edition underscores the flexibility and agility of cloud companies as they help give shape to the rapidly expanding market. NICE is the only cloud contact center solutions provider to place in...

This is the perfect place to clear up a misconception — cloud isn’t all or nothing. Many customer service leaders make the assumption that they need to move all the component applications of their ‘suite’, often called Workforce Optimization, to the cloud at once.

We thought we may be able to spare you from any more 2016 predictions. However, a piece by Blake Morgan via Forbes.com was just too good to pass up. We also share with you a quite unexpected piece from the brilliant new modern marketing column at PCMag on what we can learn about great CX from retail companies that survive...

Call it the proverbial "icing on the cake", but sometimes small changes can make a big difference! There’s no doubt about it: our integration with Salesforce has all the right ingredients. It is multimedia, it blends seamlessly with the Salesforce interface, and it gives agents access to customer information with each interaction they handle –whether it is an...