Blog

“Social Customer Care, Isn’t it Time?” Was the theme of a recent NICE guest blog post by Donna Fluss, President at DMG Consulting LLC. Apparently so! If the content featured in this week’s CMO Perspectives blog is anything to go by. Find out what Ashley Zeckman [Toprankblog.com] has to say about ‘brandividuals’ and where they fit into the B2B customer journey;

In CX Buzz this week we have the most amazing infographic to share with you from JustUno [blog.justuno.com], with 65 E-commerce facts and figures about consumer psychology. We had a hard time deciding which bit to snip and use for our preview. We also loved the interview from UserTesting.com with 19 industry experts giving their definition of CX.

I recently did a webinar with CRMXchange on one-page journey mapping for contact centers. With over 230 people in attendance, there were great conversations and a lot of interest on this topic. In today’s hyper-modern world, understanding and managing the customer journey is a best practice for staying competitive, yet journey mapping can be time-consuming and complex...

Organizations are still trying to figure out what to do about social media. The top approach to handling posts that mention a company is to ignore them, because businesses do not have the infrastructure or best practices to handle social media.

Rajeev Shrivastava, Chief Strategy Officer at NICE CXone, recently sat down with Fr. Robert Ballecer for This Week in Enterprise Tech at Enterprise Connect 2016. Hear what Rajeev had to say about NICE CXone’s cloud contact center solutions, our strategy for leading the market in cloud technology, and how customers can properly deploy our solutions to meet their business...

Last month, IDC released the IDC MarketScape for Worldwide Hosted and Cloud Contact Center 2016 Vendor Assessment (doc #US40732515, February 2016). In the report, the research firm presents an assessment based on quantitative and qualitative characteristics that explain success in the market. We are proud to be placed in the Leaders category with the following strengths:...

Together, NICE and Capgemini are empowering public sector organizations to consistently deliver the perfect customer experience and reduce costs, by improving back-office process speed and efficiency. In a new video, NICE Regional VP Sales of UK & Ireland, Rowland Adshead, explains how.