Blog

Station Timeout is an important part of the agent workflow and experience, however, understanding its impact and how to best leverage it for your business can initially be difficult. It is a setting within the station profiles section of NICE CXone Central and can make a large impact in your contact center over time. At its core, Station...

On Becoming the American Pharaoh of Customer Experience

When we think about all of the interactions we have with a brand, whether it is virtually on your smart phone or in-person at the store, there are many key touch points that are significant to the customer journey. In today’s hyper-modern world, the customer experience is made up of automated and voice activated systems, such as...

The best thing in this week’s CMO Perspectives is our TWEET OF THE WEEK from Vala Afshar @ValaAfshar with his list of the people with the most retweets or mentions by CMOs in Q1 2016, you are at least going to want to make sure that you are following all these people. We also feature the great Dion Hincliffe [dionhincliffe.com]

Setting goals can be challenging at any level of the organization. Contact center professionals are asked to balance costs with quality, service and the increasing demand across new channels. While each contact center’s goals vary depending on factors like size, location, line of business, or present technology, these goal setting principles can work across many...

Our #CX Buzz roundup just gets better and better each week, made possible by the extraordinarily good content our featured authors keep putting out. Don’t miss Kim Niemi on creating memorable CX in CMSwire.com; Chris Ward [@mycustomer.com] with a review of Forrester’s ‘State of Loyalty’ report; Jeanne Bliss on how to say sorry; Technologyreview.com

At NICE CXone, it is our mission to help customers achieve their business goals each and every day. Through the use of our technology, people and partners, we are able to provide contact center solutions to help you better manage your day-to-day operations. ICUC 2016 is one of the best tools to help you! Our annual user conference...