Let’s talk about friction. The truth is friction can be a positive force for many things. It generates heat, helps us slow down when needed and ensures we “stay on track”—quite literally.
Bots have officially gone mainstream. Nearly 8 in 10 (78%) people surveyed recently said they have interacted with a bot in the past 12 months, and 40% of millennials report chatting with bots on a daily basis, according to Forbes.
For contact center organizations, transitioning to the cloud is the optimal move, or like that old saying goes – ‘The best thing since sliced bread.’ This is true in more ways than you’d think. Once upon a time, bread only came in whole loaves.
Economists agree the U.S. is currently not in a recession, but 99% of business leaders recently polled by CFO.com say their organizations are preparing to cut costs this year amid economic uncertainty. It’s likely yours is, as well.
Banks and credit unions face tremendous competitive pressure as the financial services industry moves closer and closer to commoditization and even disintermediation.