Blog

Growing up on a tobacco farm in Canada, summers weren’t a time for fun in the sun — they were a time for sweat and hard work! And while everyone in the family pitched in, no one had more to do than my mom. Each summer, Mom cooked three meals a day for a dozen burly, ravenous farm workers—plus our...

I love ice cream. I’d eat it every day if I could. And I would always choose my favorite flavor: mint chocolate chip. The combination of tangy mint and the deep sweetness of chocolate gets me every time. If ice cream flavors were brands, I’d be a die-hard customer devoted to The Mint Chocolate Chip Company for life. Am I a...

The California Consumer Privacy Act was enacted last year and will go into effect January 2020. There are several amendments currently under consideration summarized below. The deadline for 2019 is September 13 for approval and October 13 for the Governor to sign or veto the bills. Bills that do not pass in 2019 may be brought up again during the 2020 legislative session for consideration.

As one of Europe’s largest and fastest-growing energy producer/retailers, the company has more than 20,000 employees and had been generating power—electricity and heat—in Sweden, Denmark, Finland, Germany, the Netherlands and the United Kingdom. Its mission: to make fossil fuel-free living possible within one generation. CXone cloud contact center software would be pivotal in the company’s growth...

Everybody’s talking about artificial intelligence (AI)! But if you’re like most, you’re wondering how to harness AI’s amazing potential and incorporate it into your contact center in ways that will benefit customers, agents and the organization. In fact, you may be wondering where and how to start. Good news! Our webinar CXone and Artificial Intelligence in Action will...

Before modern avionics, pilots set a fixed point on the horizon and flew their planes using a center stick and right and left rudder pedals. These controls allowed the pilot to keep the airplane on course by controlling altitude and direction. Likewise, call center KPIs and benchmarks act as controls to establish direction and to...

Paul Jarman, NICE Chief Executive Officer, discusses the key paradigm shifts that will lead to massive change in the contact center and customer experience market as part of our Transforming Customer Experiences series. In fact, Paul believes that in the next five years there will be more transformation in the customer experience space than in...