Overview
SKYGEN USA improved their performance management practices by moving to NICE CXone: "We’ve seen a decrease of 46% in average hold time, and 24% decrease in average aftercall work time, not to mention a 5% reduction in attrition. Over 90% of our agents engage with the games, and that’s a huge win for us."
JONATHON FLUCKEY, Contact Center Implementation Specialist, SKYGEN
