Overview
Better patient experience leads to better patient outcomes, but today’s patient experience is fractured—from difficulty scheduling (and keeping) appointments to providing the same information repeatedly to getting lost in the transfer between departments. Providers and payers expend costly time and resources responding to queries from multiple directions and guiding patients through disparate systems and processes, resulting in frustration and lost productivity.
For healthcare providers and payers, NICE CXone offers patient experience solutions to ensure every self-service, voice, and digital interaction with your organization is secure, consistent, efficient, and improves patient satisfaction.
