Overview
Workforce managers are constantly bombarded by new challenges and organizational demands: Near-constant changes to the forecast and schedule, increased needs from customers, and evolving employee hiring and retention requirements create an environment where it's difficult to respond quickly enough or understand the best possible action to take. To meet these demands, contact centers around the world are rushing to adopt artificial intelligence (AI)-based workforce management (WFM) tools.
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The AI-powered WFM suite
Contact center leaders are increasingly turning to artificial intelligence (AI) to plan, manage and automate workforce management.
Master the WFM Paradigm Shift with True to Interval Analytics
In this eBook, we will detail how the nature of work is changing, unpack the old and new paradigms surrounding workforce management, and discuss how modern solutions have evolved to approach the new challenges in the increasingly flexible blended digital office.
NICE Back Office Workforce and Performance Management. The Right Tools for Total Optimization
An effective back office is a key component of any coherent, enterprise-wide effort to improve processes and create the perfect customer experience.