NICE CXone Pre-Built CRM Integrations

Overview

NICE CXone pre-built CRM integrations, such as the CXone Agent for Salesforce®, empower agents to personalize omnichannel customer service. They provide seamless, bidirectional integration between your CRM system and your contact center that increases agent efficiency and independence by delivering a real-time 360-degree view of the customer all within a single, unified interface.