Overview
Most companies miss opportunities to deepen their relationships with customers. While there are a lot of factors that influence a customer’s loyalty, there are critical opportunities in a customer journey to strengthen it. In this webinar, we focus on opportunities for growth, whether by gaining new customers or encouraging advocacy and cross-selling to existing ones.
In the webinar, we explore:
- Moments in a customer journey that reflect the most fruitful opportunities to influence and impact organic and inorganic growth
- Indicators of greatest opportunities
- How voice of the customer (VoC) can support efforts to best meet the needs of customers and isolate opportunities
- Ways to help customers realize value faster
- Strategies companies can use to take advantage of opportunities with customers
ContactBabel: Putting AI and Automation to Work in Contact Center Operations
Maintaining a positive, healthy relationship takes a lot of work. And for companies with millions of customer relationships needing attention, that can be a huge lift for any department.
Listen up: Get a 360-Degree View of Interactions to Elevate Customer Experiences
Feedback is essential to understanding customer needs and desires. Circling back to close the loop with your customers using a comprehensive, mature Voice of the Customer (VOC) program amplifies the reach and value of your business’s CX initiative and ultimately improves customer retention.