Overview
Organizations are quickly recognizing the value of using AI to transform data into insights for enhancing operational efficiencies, engaging employees, and elevating customer experience. However, effectively leveraging AI and large language models (LLMs) demands precision, pre-built industry-specific models, and specialization. In this whitepaper, discover how Enlighten's purpose-built AI solutions are tailored to meet the unique needs of businesses, combined with generative AI technology for easily accessible operational benefits, and delivered from CXone, a comprehensive CX AI platform designed to orchestrate and optimize modern interactions.