Overview
Evolve beyond skills-based, first available routing by matching customers with individual agents to optimize business goals. Enlighten AI Routing connects people on a personal level-improving any outcome, including sales, cost reduction, and customer experience. Realize immediate results with effortless implementation on CXone ACD. NICE Enlighten AI Routing is AI-powered call routing that predicts the best match between customers and agents-for smarter connections and business results, with a performance guarantee.
