How can advanced contact center technology make a difference for both contact center agents and your customers? These experts unpack how digital and AI are changing the workplace and the conversations.
The axiom "you can't manage what you don't measure" is particularly true of customer experience (CX), but the multi-faceted nature of CX can make it difficult for companies to develop an accurate picture of performance.
Patient engagement really goes beyond the traditional doctor-patient relationship—it encompasses all interactions between patients, their healthcare providers, and the overall healthcare system.
Ever wonder what you would do with one extra day? That's the gift a leap year gives us every four years—when the calendar delivers 29 days in February.
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NICE named a worldwide Leader in 2024 IDC MarketScape CCaaS report