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According to the The State of Telework in the U.S., a report based on U.S. Census Bureau data, teleworking increased 79.7% among non-self-employed workers from 2005 to 2012. Based on this trend, many are projecting that teleworkers could total 3.9 million by 2016, an increase of another 21%. What is spurring this increase? Webinar speakers from Frontline...

Thanks to everyone who submitted their guesses about the location of ICUC 2014. The wait is finally over. We can’t wait to see everyone in the theme park capital of the world. Stay tuned in the coming months as we post more details about the conference agenda and how you can reserve your spot at NICE CXone’s biggest...

Today's clue: There are fireworks and parades in this city every day. Plus Blog Bonus clue: There are exotic animals nearby. The first 5 people TODAY to get it right will receive 50% off their registration fee. Go to @nicecxone on Twitter or Facebook for the first photo clue. Send a private message with your guess or on twitter...

Today's clue: Yes it's on the east coast for the first time! ICUC 2014 (9/23 to 9/25)We're already gearing up and it’s going to be huge. Last year’s survey results revealed that 98% of attendees would recommend ICUC to a friend or colleague. Don’t miss out on a chance to get a 50% discount on your registration fee....

It's not Salt Lake or Lake Tahoe. Here's the next photo clue. An attendee at ICUC 2013 said, "Thank you for the wonderful event. It has been memorable and useful. NICE CXone has a brilliant team!" ICUC 2014 (9/23 to 9/25) will be equally memorable, and you have a chance to attend for half off your registration fee. We’re giving...

ICUC 2013 was a smashing success, and 100% of surveyed attendees said ICUC was a valuable use of their time. We’re already gearing up for ICUC 2014 (9/23 to 9/25) and it’s time to unveil this year’s location. But we’re giving people a chance to guess where it will be – and the first 5 people to...

Have you ever been stood up by a survey? Well, I have. Far too many times! One of my biggest pet peeves is when companies invite their callers to participate in a survey after a call, but then fail to survey callers that opted in. TIP: To avoid your callers from feeling stood up, use verbiage in...