Blog

NICE CXone Product Marketing Manager, Jennifer Waite, sat down with Tom Hoffman of 1to1 Media to discuss some of the important trends in outbound communications and how companies can be proactive with their customer service....

For the past 10 years, we have utilized the cloud to help customers fed up with manually managing their contact center technology and personnel. So, it surprises us when we hear that there are still so many contact centers trying to perform workforce optimization without automation tools. In their What’s In Your WFO? 2014 Report, ICMI discovered...

We know, we know—Monday is usually the last day of the week you’d associate with "mojo." But, like many contact centers, we think Mondays get a bad rap. That’s why starting this week, every Monday will feature a way to build up your contact center’s mojo! #MojoMondays will include things like: Information about NICE CXone MojoAwards...

As a contact center professional, your day-to-day revolves around the customer experience. Here at NICE CXone, we are determined to provide you exceptional customer experiences as well. In order to help that cause, the NICE CXone Champion & Visionary Council (iCVC) was born. The iCVC helps reinforce satisfaction as a service in these 3 ways: It...

In their newly released U.S. Contact Center Decision-Makers’ Guide 2014, Contact Babel highlighted a few important trends in the contact center industry. The findings were focused on technology penetration and implementation plans, expenditure priorities, and top managerial issues for 2014. Check out the charts below to see if your contact center plans match up with your industry...

You know the AppExchange has loads of technologies to help your organization operate more effectively. Particularly when it comes to leveraging your Salesforce CRM data. To that end, NICE CXone and EnablePath have joined together to bring you the Showcase of AppExchange Partners. During this free, live event, you will hear from some of the top AppExchange partners relay...

Read the WICC whitepaper for more details on how your contact center can operate more efficiently. Browse our archived resources for additional information or register for an upcoming event on our Event Calendar page....