Blog

We had a blast last week at ICUC 2014! One of the best parts of the conference every year is recognizing a few of our outstanding customers with Mojo Awards. Below is a list of all of the 2014 winners and an explanation of why they deserved their award. Please give a digital round of applause to...

ICUC 2014 was another record event for us with over 700 attendees this year! For the first time, we held a Selfie Contest and had over 50 great submissions. Here is #ICUC14 as told through those selfies! Bright eyed and bushy tailed! Here's a shot of the Marketing team setting up at the Registration Desk. It's a lot...

Things are always changing for the better here at NICE CXone. As you may have noticed, the Developer Portal has a new look and even more functionality! https://developer.niceincontact.com is now your one stop shop for anything API. So, if you ever wondered how NICE CXone software can integrate with your application, this is the place. The easy-to-navigate Portal allows...

When it comes to customer service over social media, today’s customers are more demanding than ever of the companies they know and love. As the social landscape evolves, your customers increasingly expect more from the conversations they are having on social networks like Facebook and Twitter. To meet this new customer expectation, contact center executives polled in...

At the 9th Annual ICUC conference in Orlando, FL, September 23-25, the theme is Innovation Unleashed. Separate tracks for IT and contact center managers, as well as WFO specialist and executives, are designed to give attendees great ideas and strategies for taking customer experience to the next level at their companies. I had the opportunity to unleash my...

An airplane is off course 95% of the time it is in the air and spends the entire flight correcting course. Does your contact center feel like that? Are you constantly "tweaking this" and "adjusting that" only to start over the next day with no time to step back and wonder if you are even on the...

If you’re like me, I enjoy making to-do lists. As summer wraps up we throw away our vacation lists, move on to back-to-school shopping lists and before you know it the holidays are upon us! I don’t want to overwhelm you with more but we are less than one month away from ICUC, our annual user conference!...