Blog

Out of all the conferences and events every year, arguably the hottest ticket in technology is Dreamforce. Salesforce has become the most influential cloud platform in the business world and we are excited to show how NICE CXone is "better together" with Salesforce. This is our seventh year at Dreamforce and our partnership with Salesforce gets stronger every year. As an AppExchange...

If you are involved in outsourcing or shared services of any kind, and have been for several years, you are familiar with the key trends in the space. These generally fall into three categories – operational, analytical and...

Google came out last week with their new logo. Yes it is fresh, friendly and colorful but that’s not why it’s brilliant. What sets Google’s logo apart is that it’s adaptive – the logo featuring and varying across each product. For example, when you want to speak to Google Now, the delightful blue, red, yellow, and green Google colors pop up and form a microphone.

It's official! The votes are in! Congratulations to this year’s finalists for the NICE CXone Mojo Awards, celebrating the best and brightest that our customers have to offer. At NICE CXone, we are constantly amazed at the incredible things our customers do with our technology and the way we "co-create" to help deliver loyalty-building customer journeys. It is this spirit and drive...

This week’s CMO Perspectives encourages you to explore using music to boost your brand with a piece from Zach Miller [cmo.com] on music and marketing. We also introduce you to Adrian Swinscoe who has produced an impressive 152 video blogs with leading authors and business leaders on delivering great customer experiences. Enjoy!

At the 2015 NICE CXone User Conference (ICUC), our keynote session on Wednesday, September 30th, will feature noted author, consultant and keynote speaker Chip Bell, who will present on Innovative Service. Chip has helped many Fortune 100 companies with customer strategies that focus on the needs of today’s customers, who are notoriously picky, fickle and vocal! He’s a world-renowned authority on customer loyalty...

“Yes. Yes. It is working now. Thank you! I really appreciate your professionalism and attitude”. When managed in the right way, this sentence representes the end point of a perfect customer experience. A satisfied customer getting what he needs, when he needs it via a skilled, empowered employee.