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We had a legendary time at ICUC 2015! One of the best parts of the conference every year is recognizing a few of our outstanding customers during the NICE CXone Mojo Awards. Below is a list of all of the 2015 winners and an explanation of why they deserved their award. Please give a digital round of applause...

​If you’re a customer experience professional you will know that CX isn’t something confined to the contact center or store front anymore. Today every part of the business effects CX.

In the dynamic world of communications, service providers, in their continuing quest to expand their customers' wallet share, are launching a growing number of new services at an accelerated pace. Multi-play services have evolved significantly over the last decade, becoming much more sophisticated, expanding to triple-play, quad-play and beyond.

​If you missed CX Day yesterday, 6 October, then you must be living in a bubble. Fortunately we are surrounded by highly creative and seriously motivationally inspiring CX leaders. Whether on or offline, creatively or thought-provoking, we all came together to honour those people and companies creating better experiences for their customers. Here are some of the best things shared for #CXDay. Enjoy!

​​​Persistency is one of the most annoying aspects of software design and development. Seriously, why do we constantly need to stress, “I must maintain my state; I must preserve my data,” just in case an app happens to crash?

​What does CX Day mean to NICE? Today, October 6 is International CX Day. As the website [cxday.org] says, CX Day is a global celebration of the companies and professionals that create great experiences for their customers put on by the Customer Experience Professionals Association (CXPA). However, as a company that helps those companies create those great customer experiences, CX Day means so much more to us.

Showing appreciation for your customer service associates during one short period of the year - and nothing more – won’t move the needle on morale, performance or loyalty. In 1992, the U.S. Congress proclaimed Customer Service Week to be a nationally recognized event to be celebrated during the first full week in October. However, appreciation is more than...