Blog

We are wrapping up a phenomenal year with many stories coming in from our customers on how they are achieving their goals with NICE CXone's solutions. It feels great to be recognized by the world-renowned experts at Frost & Sullivan with the 2015 Customer Value Leadership Award for Contact Center Solutions. As part of the award, there is a spotlight...

Quality drives customer satisfaction, and customer satisfaction drives customer loyalty. Ensure that your call center is maintaining the highest levels of quality by using effective call center coaching forms. Whether your organization performs manual or automated quality assurance (QA), call center performance review templates are an integral component of an overall QA program. So, what exactly is a...

"Data Science Machine" crunches numbers faster and more effectively than most humans” – thus the headline of a recent MIT News release. CSAIL researchers at MIT are working on taking the human element out of big-data analysis. Their new system – the aforementioned “Data Science Machine” – not only searches for patterns in data, but also determines...

No distance is too far to travel to find the best customer experiences. We travel around the world today to give your great CX pieces. Enjoy!

keep the selfie generation of contact center agents engaged and motivated to improve their performance.

Do you ever get frustrated by the tedious, time-consuming process of validating your personal ID when calling a service provider, such as your bank, cable company, or cell phone provider?

Cloud isn’t new. Companies have been touting its benefits for a decade, but only now has it hit the contact center and business operations sector at full force. Following some initial resistance, it’s now clear to service providers that utilizing cloud technologies brings high value in flexible IT footprint, rapid deployment, and risk-free upgrades. Thus, allowing contact centers to get the full benefits of the latest customer engagement technology.