Robert Zoch, Marketing, NICE Co-authored by Yogev Krife. Root-Cause Analysis Helps Immunize Businesses to Customer Ills
July 28, 2016
July 27, 2016
Do you know what an oracle is? I did not (at least not in any detail), so I looked it up recently, when I started thinking about this blog…
Oracle (or·a·cle /ˈôrək(ə)l/ (noun): In classical antiquity, an oracle was a person or agency considered to provide wise and insightful counsel or prophetic predictions or precognition of the future,...
July 26, 2016
The FTC recently submitted a staff comment to the FCC regarding proposed amendments to FCC regulations limiting robocalls to consumers. The amendments raise concerns for consumer protection among FTC staffers, implementing new changes in laws allowing robocalls to collect debt owed to the federal government without a consumer’s prior consent. The FTC comment advises the creation of...
July 25, 2016
Customer Insight, Root-Cause Analysis Mean No More Playing Games with CX
July 22, 2016
Lots of focus on social customer experience and service and how to win at it, in this week’s CX Buzz, with; Two pieces from Business2community.com; the 10 top customer service Skills infographic from Winthecustomer.com; The Customer Journey in a social media era from Brandquarterly.com; As well as a great advice from Entrepreneur.com on how to deal with a bad customer service conversation; How not to make your customer experience creepy from marketingmag.com.au.
July 21, 2016
Think about all of the zombie movies, both past and present. Are there any similarities between the zombies in those settings and your call center? Think about it. The zombies huddle together, walk aimlessly without a goal, and are literally emotionless until provoked. Then, disaster strikes. Again, does this sound familiar? Most call center agents sit within...
July 19, 2016
At the inContact User Conference (ICUC) taking place this October in Orlando, we invite all of our valued customers and partners to join us for a week full of hands-on training, education, networking and fun!
With less than four months until one of our biggest events of the year, we are excited to announce more details on our...
