Provosts and chancellors alike face the challenge in retaining and recruiting students. Student population is crucial as the students are the lifeblood of any functional, learning institution.
Workforce management is designed to help companies provide best-in-class service in the most cost-effective way possible. With labor costs accounting for the majority of contact center costs—around 70%, according to ICMI—maximizing each agent labor dollar is critically important in today’s economy.
This Earth Day, the push towards renewable energy has never been stronger, with rapid innovations in the sector, increased investments, and new tax incentives available for those transitioning to solar power.
Today’s consumers demand simplicity and ease when interacting with any provider of goods or services, and healthcare is no exception. The consumerization of healthcare and increased adoption of patient-centric and value-based care continues to push healthcare providers to consider new technologies to improve the patient experience.
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NICE named a worldwide Leader in 2024 IDC MarketScape CCaaS report