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How should you incentivize call center agents to show up, work productively and stay with the company? Some think bigger paychecks will do the trick, but a recent study by Earnest found that money may not be the most important incentive. More than 40% of respondents would trade a tenth of their salary for more flexibility in their schedules. Others think that team competitions, reward raffles, walks-of-fame, and monthly barbeques will motivate agents and keep them happy.

Contact centers have been using call recording for years, and consumers have come to accept and expect to hear the words “ this call is being recorded for quality and training purposes” when calling in.

With contact centre BPOs around the globe migrating from on-premise to cloud technology, competitive organisations are left asking: is my BPO next? On-premise or single-tenant hosted contact centre BPOs are making the move to cloud; whether the result of an organisation-wide initiative, the desire to scale, a move towards centralisation, feature limitations or for a variety of other business reasons. But what motivations lie at the core of this migration to cloud? What’s to gain from moving to the cloud?

While the entire world goes into shutdown due to the Corona pandemic, it would be easy to forget about the ongoing privacy concerns that the California Consumer Privacy Act (CCPA) has thrown up in recent months.

Today’s software engineers are far from stereotypes. At NICE, we take pride in the fact that innovation and technical prowess comes in all genders, ethnicities, religions, etc. In honor of Women’s History Month and International Women’s Day on March 8th, we are showcasing some of the accomplished women in technology at NICE . Meet Meryl Sonon, Senior Engineering Manager in NICE's R&D organization.

As I stepped into the Marriott Marquis in downtown Atlanta in mid-February, I was greeted with the buzz of conversation of hundreds of people, acoustically dampened by the breathtaking 40 story open atrium above me.

March is globally celebrated as Women’s History Month. But at NICE CXone, we strive to ensure that our customers and employees feel welcomed, heard, and accepted every day. We celebrate individual uniqueness, and believe that having a diverse team makes us stronger and better able to tackle the unique needs and problems of our customers around the world. Throughout the month of March, we are showcasing some of the accomplished women in technology at NICE CXone.