Last year, we discovered that the NICE CXone community doesn’t have to be in the same place to come together to share dynamic information and lively discussion. This year, we’re doing it all again—even bigger and better—with Interactions Live 2021 May 25-26. You’re invited to the biggest and most exciting customer experience virtual event of the year—and it’s all free Register now!
Meet the experts, the doers, and the innovators
When you attend Interactions Live 2021, you’ll be entering the future of CX and getting a first-hand look at what it takes to stay ahead. From inspiring keynotes and customer use cases to product evangelists and leading industry analysts, you’ll be hearing about best practices and the latest innovations in cloud, digital, analytics, AI, and automation to reimagine how you use technology to build relationships with customers and employees and stay agile for the challenges ahead. You’ll be learning what’s shaping extraordinary customer and employee experiences now when you visit our solutions showcase, chat with experts, watch demos—and most of all, get the in-depth information to help you deliver service that creates customers for life—and lifetime customer value. Join us at Interactions Live for the very best the industry has to offer.
A year to remember—what did we learn?
We’ve all taken away different things from the past year. But in the contact center industry, we all learned that innovation and agility are absolute necessities for success. At Interactions Live 2021, you’ll be getting answers—and action steps—for moving your contact center forward in an uncertain world:
- Is your contact center prepared for a constantly changing reality?
- Are your at-home agents delivering the kind of service your customers expect?
- What new ideas will engage agents and promote wellness?
- Why is CX agility so critical to your contact center’s success?
What will you hear, see, learn, and do at Interactions Live? Plenty!
Interactions Live 2021 is the only event where you’ll encounter business leaders, technology experts, respected analysts, and other noted presenters, all discussing proven strategies for achieving an agile workforce and consistently high CSAT. You’ll find more inspiration in one place than you ever thought possible! Here’s what you can expect:
Keynote speakers
Don’t miss our inspirational keynote speakers, each one a contact center leader, sharing insights, experiences, and best practices for adapting to today’s new realities—and conquering the challenges—that lie ahead.
- Barak Eilam – CEO, NICE Ltd.
- Barry Cooper – Enterprise Group President, NICE
- Paul Jarman – CEO, NICE CXone
Guest celebrity participants
- Hosting Interactions 2021: James Corden, Broadway performer and host of The Late Late Show on CBS. Corden is known around the world as a Tony Award-winning performer on Broadway, a BAFTA-winning star of a UK television series, a feature film actor, and an acclaimed host, writer, and producer in several genres of television. Since debuting in March 2015, The Late Late Show has generated numerous buzzworthy viral videos (many of which have more than 1 million online views), reached series highs in viewers, and earned a Critics Choice Awards nomination. Corden starred in, produced, and wrote the BAFTA-nominated comedy-thriller The Wrong Mans (now available on Hulu), for which he was awarded the Royal Television Society Award for Comedy Writer of the Year. Corden’s career honors also include the Writers’ Guild of Great Britain Award for Comedy Writer of the Year, the South Bank Show Award for Comedy, the TRIC Award for Best Comedy, and the National Television Award for Best Comedy.
- Also appearing: Seven-time Super Bowl champion Tom Brady. Brady’s 17 Division Titles and 10 Super Bowl appearances make him one of the most accomplished—and inspiring—athletes of the past two decades, and his seven Super Bowl titles are more than any other quarterback in NFL history. Known for intense training, a persistent work ethic, tireless motivation, and exceptional leadership abilities on and off the field, Brady recently launched 199 Productions, a global, multi-platform content company, and co-founded TB12, a performance lifestyle brand to share his approach and wellness movement with a global audience. In addition to his support of philanthropic organizations that include Make-A-Wish, Brady’s TB12 Foundation helps young athletes maximize their potential. Brady’s career awards and achievements include ESPY ‘NFL Best Player,’ AP ‘Male Athlete of The Year,’ Sports Illustrated ‘Sportsman of the Year’ and Sporting News ‘Athlete of the Decade,’ among many others.
Guest speakers, analyst perspectives
Hear thought leaders, experts, recognized industry analysts, on the latest trends and developments, new ideas, unique insights, and practical approaches to keeping your contact center ready for any challenge.
Best practices sessions
Exciting best practices sessions will be delivered by our customers and include hot topics like creating a digital customer experience, managing the “anywhere” workforce, using AI to predict the unpredictable, leveraging the power of automation, and much more! All sessions will also be available on demand, along with additional related content, for you to explore at your convenience. Check out the exciting live sessions grouped under the following categories:
Digital Customer Experience
Agile Workforce Excellence
Virtual Workforce Performance
Driving Employee Engagement
Smart Workforce Management
AI & Automation at Your Service
Innovation in the Cloud
Reinventing Security and Compliance
Lasting Customer Relationships
CX Excellence Awards
The 2021 NICE CX Excellence awards program celebrates and honors organizations using NICE and/or NICE CXone products and services to drive creative, innovative customer interactions. This year’s CX Excellence Awards continue a long inspiring tradition and include these categories: Rookie of the Year; CX Innovation; Best Cloud Implementation; and Best Customer Experience.
Solutions Showcase
“Stop in” for the latest innovations in cloud, analytics, AI, automation, WFO, and more, where you’ll be able to preview the latest technology, chat with experts, and experience demos.
Gamification
The gamification feature of Interactions Live 2021 is designed to give you chances to win amazing prizes throughout the event. Come participate, network, and win!
Why Interactions Live 2021? Why not?
- It’s all FREE! Register now.
- It’s an easy, informative, and enjoyable way to do a deep dive into the most pressing issues shaping the contact center industry today.
- It offers content for all roles and interests: digital transformation, cloud foundation, WFO & back-office performance, advanced analytics, compliance, automation & AI, and more.
- You’ll be interacting—and inspired—by peers, thought leaders, industry analysts, and industry leaders—all in one place. Where else can you do that?
- The entire event will be in a dynamic and engaging format—an interactive 3D platform that will enhance the presentations, maximize interactivity, and hold your interest!
- No travel, no hassle—join us from your family room, home office, or den.
- You didn’t think this would be all work, did you? We’ll be having some fun, and there will be some surprises, too!
- You can invite your colleagues—in fact, we encourage it!
- Did we mention that It’s all FREE OF CHARGE?!!
