Enlighten AI Routing Video Hub
Companies are easily transforming customer connections with Enlighten AI Routing. Learn the winning formula for AI-driven routing and explore the key ingredients for success – delivered together only by NICE.
Predictive Behavioral Routing gives companies the winning formula to easily transform to AI-driven routing, with ROI guaranteed. Explore the key ingredients for success – delivered together only by NICE.
Part 1 – Introduction to AI-Driven Routing
See why businesses are evolving to smarter connections
Part 2 – Powered by All Available Data
Find out how Enlighten AI Routing uses the most comprehensive holistic CX data to instantly upgrade call routing
Part 3 – How It Works
Drive smarter connections in real-time with all available data sources
Part 4 – Matching Customers with Agents
Perfect every connection with AI and proprietary analytics
Part 5 – Predicting the Best Match
Learn how Enlighten AI Routing understands agents’ variability to find the perfect match for every customer
Part 6 – Simple Setup
Realize immediate results with a simple set up and the benefits of the industry’s leading cloud solution
Part 7 – Guaranteed ROI
Achieve business goals with a no-risk ROI guarantee
Part 8 – The AI Behind Better Connections
Guaranteed results and better connections benefit your customers, your contact center teams, and your bottom line
Learn from our experts Check it out